Who should I contact if I wish to provide feedback?
If you're unhappy with any aspects of your treatment or care provided by Pharmaxo Healthcare, then please contact us immediately.
It's only by understanding the issues you may have that we can work with you to address them.
Call us: +44(0) 1225 302188
Email us: homecare@pharmaxo.com
Write to us:
Pharmaxo Healthcare Quality and Governance Team
1 Corsham Science Park
Park Lane, Corsham
SN13 9FU
I’ve submitted a complaint, what happens next?
Your complaint will be logged and investigated in line with our complaints procedure.
Following receipt of a complaint, you will be notified within 2 business days of the unique incident number and following investigation, we will follow up with you as agreed within 30 working days.
If you are still unhappy, please escalate your concerns in writing to the Pharmaxo Healthcare Superintendent Pharmacist for further investigation.
Please explain why you are unhappy with the resolution to support us in resolving your concerns fully.
If I'm not satisfied, how can I escalate my complaint?
Should you still be dissatisfied with the outcome of the investigation, you can raise your concerns with the following organisations:
Call the Care Quality Commission (CQC) directly on 03000 616 161 or email enquiries@cqc.org.uk.
In Scotland, contact the Care Inspectorate on 0345 600 9527 or email enquiries@careinspectorate.com.
Further support
The following organisations can provide advice and support in relation to care and patient safety issues.
For NHS patient, visit the following websites:
www.ombudsman.org.uk (England and Wales)
www.spso.org.uk (Scotland)
For privately funded services:
Information on the final stage of the complaints process is managed by ISCAS (Independent Sector Complaints Adjudication Service):